Return and Refund
Return and Refund Policy
Thank you for shopping at KOA Electronics Distribution Inc. (KOA E.D.I.), If you are not entirely satisfied with your purchase, we're here to help! Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us:
By phone number: 818-255-6666
By email: rma@koaedi.com OR sales@koaedi.com
By visiting this page on our website: https://koaedi.com/contact-us/
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
13704 Saticoy Street, Panorama City, CA 91402 USA
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from KOA EDI. Damaged items If you received a damaged product, please notify us immediately for assistance. Sale items Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: (818) 255-6666 Toll: Free 866-606-5229
By email:
By visiting this page on our website: Contact Now