Wholesale Distributor of CCTV Supplies

Hikvision USA

Samsung WiseNet

Bosch

Western Digital

Seagate HDD

Rachio

Nest

SkyBell

Google Home

Middle Atlantic

Current Audio

Monitor Audio

OnControls

Ring Video DoorBell

Doorbird

Doorking

Kwikset

Yale

Mimosa

EzViz

Altronix

DSC

Samsung

LG

Arlington

Louroe Electronics

Key Digital

HD-Wave

Emphasys

Lutron

Pioneer

Denon

HEOS

Nuvo

Legrand

On-Q

Dottie

Panamax

Xantech

ZK Access

Triplett

BES

Klein Tools

Fibaro

Z-Wave

Ubiquiti

TP-Link

Tenda

Why prices are hidden?

KOA CCTV is a wholesale distributor in USA. We sell products only to installers and dealers. We are closed to public.

How long does it take for an account approval?

Usually account activation takes 2 to 3 business days. Upon account approval you will be notified by email.

Is your online shopping safe to place an order?

You can be confident when you place an order. KOA CCTV uses state-of-the-art identity and personal information protection software to ensure that our transaction process is extremely safe and your information secure.

What payment methods do you accept?

We accept all major debit and credit cards.

Can I return products I have bought?

Yes you can. Items shipped from KOA CCTV can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
See Terms

Can I get refund?

Yes Fully. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
See Terms

Where can I see my orders?

After successful login navigate to My Account. On the left side click on Orders

How to view my camera using Safari on MAC OS?

In order to Live View using Safari on MAC OS, the Hikvision web plug-in for MAC OS needs to be downloaded and installed. Note: Please close all web browsers before installing the web plug-in.
Click here to download the MAC web plug-in for IP Cameras.

How to fix Internet Explorer compatibility view issues?

When viewing the device using Internet Explorer (IE) 10 or 11 (32-bit), sometimes the content may not display properly. This may be caused by a browser incompatibility. To resolve the incompatibility issue, the IP address of the Hikvision device needs to be added to the compatibility view list.

What ports are needed to be forward for remote access?

By default, the following ports needs to be forwarded for remote access.

HTTP port: 80 Used to connect via the web browser
Server port: 8000 Used to connect via iVMS-4200 software and iVMS-4500 Mobile App
RTSP port: 10554 Used for the video streaming
HTTPS port: 443 Used to connect via the web browser using SSL encryption

 

Note: If the RTSP (Real Time Streaming Protocol) port is defaulted to 554 (on older model/firmware) it is recommended to change this port to 10554 or 1024 when experiencing connection issues over 3G/4G connection. 

How can I find the Hikvision IP devices on the network?

You can find all your IP devices by using the SADP (Search Active Device Protocol) software.
Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.
Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device. 

How to assign a static IP address to my Hikvision device?

Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.
Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device.

How to change the date and time of an IP camera via web browser?

A: Log into the IP camera using the web browser,

  • Select CONFIGURATION
  • Select BASIC CONFIGURATION and then select SYSTEM (on left side).
  • Select TIME SETTINGS tab and input the correct date and time
  • Click the SAVE button to apply the settings

What are the default IP address of the IP cameras?

IP camera with firmware v5.2 or prior v5.3 or later
192.0.0.64 192.168.1.64

The “Communication to Server Failed” error appears when registering DDNS?

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Google’s free DNS Server 75.75.75.75 or 4.2.2.2.

I have installed the SADP tool however I am still unable to detect my device.

You may need to update the WinPcap utility.

  • Close the SADP software.
  • Click here to download and install the latest WinPcap.
  • Then run the SADP software again.

Also, make sure the computer is connected to the same subnet as the Hikvision devices.

Internet Explorer keeps prompting to download the web plugin

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view. To resolve this issue, the compatibility view mode needs to be turned on by adding the IP address of the Hikvision device to the compatibility view list.
For more detailed information on how to add the device to enable the compatibility view click here.

Where are the files saved to when downloading via the web browser?

Log into the device using the web browser,

  • Click on Configuration and then Local configuration / Local (dependent of the version of the web plug-in).
  • On the right panel, you should see the default paths for the saved files.

How to fix Internet Explorer compatibility view issues?

When viewing the device using Internet Explorer (IE) 10 or 11 (32-bit), sometimes the content may not display properly. This may be caused by a browser incompatibility. To resolve the incompatibility issue, the IP address of the Hikvision device needs to be added to the compatibility view list.

What are the default IP address of the DVR/NVR?

DVR/NVR with firmware v3.0.x or prior 192.0.0.64
  v3.1.x or later 192.168.1.64

How to configure the HDMI and VGA to output independent display?

This option is only available for the 90xx-ST, 96xxNI-ST/RT and 7716NI-SP/16 series with firmware v3.0.2+. Log into the DVR/NVR locally,

  • Go to MENU, select SYSTEM CONFIGURATION and then select GENERAL (on left side).
  • Under MORE SETTINGS tab, make sure the option “Enable VGA/HDMI Synchronous Output” is unchecked.

Why is the DVR/NVR beeping?

Log into the DVR/NVR locally,

  • Go to MENU, select SYSTEM CONFIGURATION and then select EXCEPTION.
  • Go through the list of exception type. Select each exception type and un-check AUDIBLE WARNING if it is checked for that exception.
  • If the unit stops beeping, then the current exception selected is the cause of the beeping.

How to change the camera name on the DVR/NVR?

Log into the DVR/NVR locally,

  • Go the MENU, select CAMERA SETUP and then OSD.
  • Select the camera to modify the OSD configuration using the camera drop down menu.
  • Enter the desired camera name in the “Camera name” field.
  • Click the APPLY button when done.

How to view my DVR/NVR using Safari on MAC OS?

In order to Live View using Safari on MAC OS, the Hikvision web plug-in for MAC OS needs to be downloaded and installed. Note: Please close all web browsers before installing the web plug-in. Click here to download the MAC web plug-in for DVR/NVR

The “Communication to Server Failed” error appears when registering DDNS?

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Google’s free DNS Server 75.75.75.75 or 4.2.2.2.

I have installed the SADP tool however I am still unable to detect my device.

You may need to update the WinPcap utility.

  • Close the SADP software.
  • Click here to download and install the latest WinPcap.
  • Then run the SADP software again.

Also, make sure the computer is connected to the same subnet as the Hikvision devices.

Internet Explorer keeps prompting to download the web plugin

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view. To resolve this issue, the compatibility view mode needs to be turned on by adding the IP address of the Hikvision device to the compatibility view list.
For more detailed information on how to add the device to enable the compatibility view click here.

What is HD-SDI?

Serial digital interface (SDI) is a family of digital video interfaces first standardized by SMPTE (The Society of Motion Picture and Television Engineers) in 1989. For example, ITU-R BT.656 and SMPTE 259M define digital video interfaces used for broadcast-grade video. A related standard, known as high-definition serial digital interface (HD-SDI), is standardized in SMPTE 292M; this provides a nominal data rate of 1.485 Gbit/s. Additional SDI standards have been introduced to support increasing video resolutions (HD, UHD and beyond), frame rates, stereoscopic (3D) video, and color depth. Dual link HD-SDI consists of a pair of SMPTE 292M links, standardized by SMPTE 372M in 1998;[2] this provides a nominal 2.970 Gbit/s interface used in applications (such as digital cinema or HDTV 1080P) that require greater fidelity and resolution than standard HDTV can provide. 3G-SDI (standardized in SMPTE 424M) consists of a single 2.970 Gbit/s serial link that allows replacing dual link HD-SDI. 6G-SDI and 12G-SDI standards were published on March 19, 2015. These standards are used for transmission of uncompressed, unencrypted digital video signals (optionally including embedded audio and time code) within television facilities; they can also be used for packetized data. Coaxial variants of the specification range in length but are typically less than 300 meters (980 ft). Fiber optic variants of the specification such as 297M allow for long-distance transmission limited only by maximum fiber length or repeaters. SDI and HD-SDI are usually available only in professional video equipment because various licensing agreements restrict the use of unencrypted digital interfaces, such as SDI, prohibiting their use in consumer equipment. Several professional video and HD-video capable DSLR cameras and all uncompressed video capable consumer cameras use the HDMI interface, often called clean HDMI. There are various mod kits for existing DVD players and other devices, which allow a user to add a serial digital interface to these devices.
Source Wiki

What is IP?

The Internet Protocol (IP) is the principal communications protocol in the Internet protocol suite for relaying datagrams across network boundaries. Its routing function enables internetworking, and essentially establishes the Internet. IP has the task of delivering packets from the source host to the destination host solely based on the IP addresses in the packet headers. For this purpose, IP defines packet structures that encapsulate the data to be delivered. It also defines addressing methods that are used to label the datagram with source and destination information. Historically, IP was the connectionless datagram service in the original Transmission Control Program introduced by Vint Cerf and Bob Kahn in 1974; the other being the connection-oriented Transmission Control Protocol (TCP). The Internet protocol suite is therefore often referred to as TCP/IP. The first major version of IP, Internet Protocol Version 4 (IPv4), is the dominant protocol of the Internet. Its successor is Internet Protocol Version 6 (IPv6).
Source Wiki

What is IP Camera?

An Internet protocol camera, or IP camera, is a type of digital video camera commonly employed for surveillance, and which, unlike analog closed circuit television (CCTV) cameras, can send and receive data via a computer network and the Internet. Although most cameras that do this are webcams, the term IP camera or netcam is usually applied only to those used for surveillance that can be directly accessed over a network connection. An IP camera is typically either centralized (requiring a central network video recorder (NVR) to handle the recording, video and alarm management) or decentralized (no NVR needed, as camera can record to any local or remote storage media). The first centralized IP camera was Axis Neteye 200, released in 1996 by Axis Communications. IP cameras are typically available at resolutions from 0.3 (VGA resolution) to 29 megapixels. As in the consumer TV business, in the early 21st century, there has been a shift towards high-definition video resolutions, e.g. 720p or 1080i and 16:9 widescreen format.
Source Wiki

What is HD TVI?

HD TVI means High Definition Transport Video Interface, It is a DSP-TVI technology developed by Techpoint(2012), and the Chipset was sold to Intersil, Chinese manufacture, such as Hikvision, HanBang, put this technology into their new product. Hanbang successfully developed the TVI solution, solved HD-SDI’s previous problems. TVI can convert the digital signals to analog ones, it extends the transmission distance, reduces the total cost, and takes less storage capacity, HD-TVI is also based on coaxial cable, support HD video signal (1080P/720P), Audio signal, digital signal transmission.

What is WDR?

Dynamic Range is the difference in light levels in an image, between the darkest and the brightest areas. On an overcast day with little sun and few shadows, there will be a fairly low dynamic range, i.e. there will be no areas of deep black and no extreme bright spots. On a sunny day, however, in a scene with distinct shadows, there will be a greater difference between the brightest and darkest areas, and this is what we call a wide dynamic range or WDR (also known as High Dynamic Range, or HDR).

What is PoE?

Power over Ethernet (PoE) is a networking feature defined by the IEEE 802.3af and 802.3at standards. PoE lets Ethernet cables supply power to network devices over the existing data connection. PoE-capable devices can be power sourcing equipment (PSE), powered devices (PDs), or sometimes both. The device that transmits power is a PSE, while the device that is powered is a PD. Most PSEs are either network switches or PoE injectors intended for use with non-PoE switches. Common examples of PDs include VoIP phones, wireless access points, and IP cameras.

What Is Internet Bandwidth?

Bandwidth is the data speed supported by a network connection. The definition comes from the field of engineering where bandwidth represents the distance between the highest and lowest signals on a communication channel (band). Greater bandwidth indicates a greater capacity; however, it doesn’t necessarily indicate higher performance.

Where can I download the MAC version of the iVMS-4200 client software?

Click here to download the iVMS-4200 client software for MAC OS.
For detailed information, please view the relevant technical bulletin.
iVMS-4200 MAC Installation

How to update the camera name in iVMS-4200 Client software?

To import the camera names in the iVMS-4200,

  • Go to CONTROL PANEL, select DEVICE MANAGEMENT and then select the GROUP tab.
  • Click on the IMPORT button.
  • On the right panel under the Group section, click on the Hikvision USA to expand the group and show the camera list.
  • Right click on the camera to import the camera name and select the UPDATE CAMERA NAME option.
  • To batch update the camera name in the group, right click on the group and select UPDATE CAMERA NAME.

To import the camera names in the iVMS-4200

How to enable iVMS-4200 Client software to automatically log into the client software?

In the iVMS-4200 Client software,

  • Go to CONTROL PANEL

  • Select SYSTEM CONFIGURATION and then GENERAL (on the left side).

  • Make sure the “Enable Auto-login” is checked.

IVMS-4200

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

How to enable iVMS-4200 to automatically resume live view after starting the client software again?

In the iVMS-4200 Client software,

  • Go to CONTROL PANEL

  • Select SYSTEM CONFIGURATION and then GENERAL (on the left side).

Check the checkbox for “Resume Live View Status” to enable auto resume.

iVMS-4200

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

In iVMS-4200, where are the download files saved to?

In the iVMS-4200 Client software,

  • Go to CONTROL PANEL,

  • Select SYSTEM CONFIGURATION and then FILE.

There you will see the listed default saving paths.

How to view my devices from my mobile phone?

Currently, the iVMS-4500 Mobile Client Application isavailable for iPhone and Android phones.
You can download the iVMS-4500 mobile app from the Appstore (for iPhone) and Play store (for Android).

I have installed the SADP tool however I am still unable to detect my device.

You may need to update the WinPcap utility.

  • Close the SADP software.
  • Click here to download and install the latest WinPcap.
  • Then run the SADP software again.

Also, make sure the computer is connected to the same subnet as the Hikvision devices.