FAQ

Why prices are hidden?

KOA EDI is a wholesale distributor in USA. We sell products only to installers and dealers. We are closed to public.

How long does it take for an account approval?

Usually account activation takes 2 to 3 business days. Upon account approval you will be notified by email.

Is your online shopping safe to place an order?

You can be confident when you place an order. KOA CCTV uses state-of-the-art identity and personal information protection software to ensure that our transaction process is extremely safe and your information secure.

What payment methods do you accept?

We accept all major debit and credit cards.

Can I return products I have bought?

Yes you can. Items shipped from KOA CCTV can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. See Terms

Can I get refund?

Yes Fully. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. See Terms

Where can I see my orders?

After successful login navigate to My Account. On the left side click on Orders